Last Updated: October 31, 2026
1. Introduction
Welcome to DinerBazarBD. These Terms and Conditions govern your access to and use of our website, https://dinerbazarbd.com, and the purchase of products through our online store.
By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
In these terms, “we,” “us,” and “our” refer to DinerBazarBD. “You” and “your” refer to any visitor, customer, or user of our website.
2. Eligibility and Use of the Website
By using this website, you confirm that you are legally capable of entering into a purchase agreement under applicable law. If you are under the age required to enter into such agreements, you must use the website with the involvement of a parent or legal guardian.
You agree to use our website only for lawful purposes. You must not misuse our website, interfere with its operation, attempt unauthorized access, or engage in fraudulent activities.
3. Products and Product Information
DinerBazarBD offers spices, cooking ingredients, oils, and other grocery products through its online store.
We make reasonable efforts to ensure that product descriptions, prices, images, weights, packaging details, and availability information are accurate. However, minor differences in color, appearance, or packaging may occur.
Product images are provided for illustrative purposes where applicable. Please review the product title, weight, quantity, price, and description carefully before placing an order.
We reserve the right to update product information, modify product offerings, or discontinue products when necessary.
4. Prices and Payments
All product prices are displayed in Bangladeshi Taka (BDT/৳), unless otherwise stated.
Delivery charges, applicable taxes, discounts, and other fees will be communicated at checkout or before order confirmation, where applicable.
We may update product prices at any time. A price change will not ordinarily affect an order that has already been accepted, except where correction is necessary due to an obvious pricing error or other circumstances permitted by applicable law.
We currently accept Cash on Delivery, bKash, Nagad, and card payments. Available payment methods are displayed during checkout and may change from time to time. Customers must provide accurate payment information and complete payment according to the selected method.
For cash-on-delivery orders, payment must be made according to the delivery instructions provided at the time of delivery.
5. Order Placement and Confirmation
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation message or email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to reject, cancel, or limit an order where reasonably necessary, including in cases of product unavailability, incorrect pricing, suspected fraud, inaccurate customer information, or delivery limitations.
If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
Please ensure that your name, phone number, delivery address, and order details are correct before completing checkout.
6. Shipping and Delivery
We aim to deliver orders within the estimated timeframe communicated during checkout or order confirmation.
Delivery times may vary depending on the customer’s location, product availability, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
If delivery cannot be completed because of incorrect address details, the recipient’s unavailability, or other customer-related circumstances, additional delivery arrangements or charges may apply where disclosed and permitted by law.
Any stated delivery timeframe is an estimate unless explicitly confirmed otherwise.
7. Cancellation, Returns, and Refunds
If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been dispatched or otherwise processed beyond the cancellation stage.
Because many of our products are food items, returns may be subject to hygiene, food safety, and applicable legal requirements.
If a product arrives damaged, defective, incorrect, expired, or otherwise does not conform to the order, please contact us promptly with your order number and supporting photographs where appropriate.
We will review the issue and determine an appropriate resolution, which may include replacement, refund, or another remedy in accordance with applicable law.
Nothing in these terms excludes any consumer rights or remedies that cannot lawfully be excluded.
For cancellation, return, or refund requests, please contact us using the details in Section 17.
8. Product Quality and Food Safety
We aim to provide clear product information and handle product-related concerns responsibly.
Customers should review product labels, ingredients, storage instructions, weight, and other relevant details before use. Products should be stored and used according to their packaging instructions.
If you have questions about a product’s ingredients or suitability for your needs, please contact us before purchasing or consuming it.
Any organic, chemical-free, health-related, or similar product claims will be subject to the information and evidence applicable to the particular product. Products should not be considered certified organic unless the relevant certification is expressly stated and supported.
9. Customer Accounts and Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
You agree to provide accurate and current information when placing orders or registering an account.
Please notify us if you believe your account has been accessed without authorization.
We handle personal information in accordance with our Privacy Policy. By using our website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.
10. Promotions, Discounts, and Coupons
From time to time, we may offer discounts, promotional codes, or special offers.
Promotions may be subject to specific conditions, validity periods, minimum purchase requirements, product exclusions, or other restrictions communicated with the offer.
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or combined with other offers.
We reserve the right to correct errors in promotions and to withdraw or modify offers where reasonably necessary and permitted by law.
11. Intellectual Property
Unless otherwise stated, the text, website design, logos, graphics, product descriptions, and other materials published on DinerBazarBD are owned by us or used with appropriate permission.
You may access and use the website for personal, non-commercial shopping purposes.
You must not reproduce, republish, distribute, modify, or commercially exploit website content without prior authorization, except where permitted by law.
12. Third-Party Services and Links
Our website may use third-party services for payments, delivery, analytics, or other functions. It may also contain links to external websites.
Third-party services are subject to their own terms and privacy practices. We are not responsible for the content or policies of external websites that we do not control.
Nothing in this section limits any responsibility that cannot lawfully be excluded.
13. Limitation of Liability
To the extent permitted by applicable law,
