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Privacy Policy

Last Updated: October 31, 2026

1. Introduction

Welcome to DinerBazarBD. We respect your privacy and are committed to protecting the personal information you share with us when using our website, https://dinerbazarbd.com.

This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, create an account, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

2. Information We Collect

We may collect the following categories of information when you use our website.

Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Delivery address
  • Order details and purchase history
  • Information you voluntarily provide through contact forms or customer support

Transaction Information

We may collect information about the products you purchase, order totals, discounts, delivery charges, payment status, and transaction references necessary to manage your orders.

Where payments are processed by third-party payment providers, their handling of payment information will also be governed by their applicable privacy policies.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Website pages visited
  • Date and time of visits
  • Referring website or page
  • Cookie and usage information

The information collected depends on your browser, device, website settings, and the services we use.

3. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver orders.
  • Manage customer accounts.
  • Communicate about orders, payments, delivery, cancellations, and refunds.
  • Respond to customer questions and complaints.
  • Provide customer support.
  • Prevent fraudulent transactions and unauthorized activities.
  • Maintain website security and functionality.
  • Improve our products, services, and shopping experience.
  • Maintain business, accounting, and transaction records.
  • Comply with applicable legal obligations.
  • Send promotional messages where permitted by law and, when required, with your consent.

We use personal information only for legitimate purposes consistent with this policy and applicable law.

4. Online Orders

DinerBazarBD uses an online shopping system to manage product listings, shopping carts, checkout, orders, and customer accounts.

When you place an order, the information you provide may be used to:

  • Identify and process your purchase.
  • Calculate order totals and applicable delivery charges.
  • Arrange shipment through delivery partners.
  • Contact you regarding your order.
  • Process cancellations, returns, replacements, and refunds.
  • Maintain order history and transaction records.

If you create a customer account, information associated with your account may remain available to you according to the website’s account features and retention practices.

5. Payments and Payment Security

We may offer payment methods such as cash on delivery, mobile financial services, bank payments, or online payment gateways, depending on the options available at checkout.

Payment information is handled according to the method used.

If a third-party payment provider processes your transaction, that provider may collect and process information under its own terms and privacy policy.

We do not intend to collect or store complete payment-card security codes or other sensitive payment credentials through ordinary website forms.

Please do not send passwords, payment-card security codes, or other sensitive financial credentials through our contact form, email, or messaging channels.

6. Delivery Partners and Third-Party Services

To fulfill your order, we may share the information necessary for delivery with courier companies, delivery personnel, and other service providers.

This may include your name, phone number, delivery address, and relevant order details.

We may also use third-party services for payment processing, website hosting, security, analytics, customer communication, and technical maintenance.

These providers may process information as necessary to perform their services, subject to their applicable terms and legal obligations.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide, except where otherwise permitted by law.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.

Cookies may help us:

  • Keep products in your shopping cart.
  • Maintain login sessions.
  • Remember relevant website preferences.
  • Support checkout and account functionality.
  • Understand website performance and usage, where analytics tools are enabled.
  • Support security and fraud prevention.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, login, or other website features.

Where required, non-essential cookies or similar technologies will be used according to applicable consent requirements.

8. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may disclose relevant information in the following circumstances:

  • Service providers: To hosting companies, payment providers, courier services, and technical service providers.
  • Legal obligations: Where disclosure is required by applicable law, a lawful request, or a competent authority.
  • Security and fraud prevention: Where reasonably necessary to investigate suspected fraud, protect our website, or safeguard customers and our business.
  • Business changes: In connection with a business transfer, merger, or restructuring, subject to applicable legal requirements.

We limit disclosures to information reasonably necessary for the relevant purpose, where practicable.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

  • Whether you have an active customer account.
  • The status and history of your orders.
  • Accounting, tax, and other legal recordkeeping requirements.
  • Disputes, complaints, or refund requests.
  • Security and fraud-prevention needs.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it appropriately, subject to applicable legal obligations and legitimate retention requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should contact us promptly if you suspect unauthorized access to your account.

11. Your Privacy Rights

Subject to applicable law, you may be able to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of information where deletion is legally permitted.
  • Object to or request restrictions on certain processing activities where applicable.
  • Withdraw consent for processing activities that rely on consent.
  • Opt out of promotional communications.

To make a privacy-related request, please contact us using the details in Section 17.

We may need to verify your identity before acting on certain requests. Some information may need to be retained where required by law or necessary to resolve legitimate disputes.

12. Marketing Communications

We may send order-related messages necessary to complete your purchase or provide customer support.

Promotional emails, messages, or other marketing communications will be sent where permitted by applicable law and with consent where required.

You can request to stop receiving promotional communications by following the unsubscribe instructions provided in the message, where available, or by contacting us.

Opting out of marketing messages will not necessarily stop essential communications relating to your orders or account.

13. Children’s Privacy

Our website is intended for general shopping use and is not specifically directed at children.

We do not knowingly collect children’s personal information in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to external websites or third-party services.

We do not control the privacy practices, security, or content of websites operated by other organizations.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. International Data Processing

Some service providers may process or store information outside Bangladesh, depending on the services used by our website.

Where such processing occurs, we will seek to handle personal information in accordance with applicable legal requirements and appropriate safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how your information is handled.

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Please provide sufficient details about your request so that we can review and respond appropriately.

18. Your Consent

By using our website, you acknowledge that you have read this Privacy Policy. Any consent required for specific data-processing activities will be obtained separately where required by applicable law.

DinerBazarBD — Bringing Everyday Essentials Closer to Your Home.

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