0 Log in

Refund and Returns Policy

Last Updated: October 31, 2026

1. Introduction

Thank you for shopping at DinerBazarBD.

We value your trust and aim to provide quality grocery products and a smooth shopping experience. This Refund and Returns Policy explains the conditions under which products may be returned, replaced, or refunded.

By placing an order through our website, you agree to this policy.

2. Food Products and Return Eligibility

Because many of the products sold by DinerBazarBD are food items, spices, and other consumable products, returns are generally not accepted once a product has been delivered and accepted by the customer.

However, we may offer a replacement or refund in situations where:

  • You receive the wrong product.
  • You receive a damaged product.
  • The product is defective upon delivery.
  • The product has expired before delivery.
  • The delivered quantity or product does not match your confirmed order.

Each request will be reviewed individually.

3. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as reasonably possible after receiving your order.

To help us process your request, please provide:

  • Your order number.
  • Your name and contact information.
  • A description of the issue.
  • Clear photographs of the product and packaging, where applicable.

Failure to provide sufficient information may delay the review process.

4. Replacement Policy

If we determine that a replacement is appropriate, we may replace the affected product with the same item or, where unavailable, another suitable solution agreed upon with the customer.

Replacement availability depends on current stock.

5. Refund Policy

Where a refund is approved, the refund may be issued using the original payment method or another appropriate method, depending on the payment option used and applicable circumstances.

Refund processing times may vary depending on the payment provider, bank, mobile financial service, or other payment method.

Shipping charges may not be refundable unless the refund results from our error or another situation where applicable law requires otherwise.

6. Order Cancellation

Customers may request cancellation before an order has been processed for shipment.

Once an order has been packed, dispatched, or handed over to the delivery partner, cancellation may no longer be possible.

If cancellation is approved after payment has been received, any applicable refund will be processed according to this policy.

7. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return after delivery:

  • Opened food products.
  • Used products.
  • Products damaged after delivery due to customer handling.
  • Products stored improperly after delivery.
  • Products without sufficient proof of purchase where required.

Nothing in this section limits any consumer rights that cannot legally be excluded.

8. Customer Responsibilities

Customers are encouraged to inspect their order as soon as it is delivered.

Before accepting delivery, where practical, please check:

  • The package condition.
  • Product quantity.
  • Product name.
  • Visible damage.
  • Expiry information, where applicable.

Customers should store products according to the instructions provided on the packaging.

9. Our Review Process

Every refund or replacement request is reviewed individually.

Depending on the circumstances, we may:

  • Approve a replacement.
  • Approve a partial refund.
  • Approve a full refund.
  • Request additional information.
  • Decline the request if the policy requirements are not met or where permitted by applicable law.

Our decision will be communicated to the customer after reviewing the available information.

10. Consumer Rights

This Refund and Returns Policy does not limit or exclude any rights available to consumers under the applicable laws of Bangladesh.

Where applicable law provides additional rights or remedies, those rights will continue to apply.

11. Policy Updates

We may update this Refund and Returns Policy from time to time to reflect changes in our business, products, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions regarding refunds, returns, replacements, or cancellations, please contact us:

Please include your order number when contacting us regarding a purchase.

DinerBazarBD — Bringing Everyday Essentials Closer to Your Home.

Products